Q.May I pay in another currency instead of US Dollars?
No, currently we just accept payment in US Dollars.

Q.Do I need to pay any tax?
Custom taxes, import duty, valued-added tax, or any similar customs-related levy is the responsibility of our customers. Customs policies vary widely from country to country, dollsfigure.com cannot make any guarantees or estimation on whether any shipments will or will not require to pay.
Please contact your local customs office for more information and be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Q.I have not yet received my delivery, although the dollsfigure.com says the delivery time for my country has already passed.
Individual dispatch delays may occur. These may differ from country to country. Please contact us with the details of your invoice and/or order number.

Q.How secure is shopping in the dollsfigure.com? Is my data protected?
dollsfigure.com will not share your personal information with any unaffiliated third party without your consent, unless as stated herein.


About Pre-Orders:

Q. Why do you charge a cancellation fee for something that hasn't even arrived yet?
There are several reasons. First and foremost, we place our orders with the vendors based directly upon the pre-orders we receive from our customers. Unlike our customers, once we place those orders, getting them cancelled becomes significantly more difficult. Cancelling orders with vendors not only puts a strain on our vendor relations, it also puts us at risk of losing our place in line for our entire order. That would impact every other person that ordered the same product.
Second, because we cannot cancel our order, we're stuck paying for merchandise above and beyond what we forecasted for our business, both for existing pre-orders plus the additional stock we already feel we need for new orders that come in once the product is released. It is rarely an easy case of "Just sell it to someone else" that we sometimes hear from people.
Third, there are realized costs associated with canceling an order.Sometimes PayPal fees that we cannot recover (depending upon order & cancel dates), fees associated with physically removing your order from our system, adjusting inventory counts, and correcting sales reporting. It would be wonderful if the people that did this stuff worked for free, but alas, they do not.
We encourage our customers to order responsibly.

Q. Do you give any guarantee that I will receive my order?
We do not guarantee that all orders can be met. This is out of our control and depends on the manufacturer and suppliers. Just like you, we order the item quantities in advance from them, however, we may not get 100% delivery due to supply and demand issues.

Q. Can you guarantee the time of availability?
We also cannot guarantee the actual date the product is made available to us or to the public.

Q. Will I get notified when my order arrives?
Yes. Once the items have arrived and ready to ship, you will be notified by e-mail. Your order should ship within 2 business days from the date we received the product in our warehouse.